Cookie notice

TRICOUNT S.A.

Cookie notice

Last updated: 27/07/2023

  1. About this Notice

    1.1 This Cookie Notice ("Notice") explains how Tricount S.A. ("Tricount"), whose registered office is located at Av. Arnaud Fraiteur 15/23, 1050 Ixelles (Belgium), and Bunq B.V. ("bunq"), whose registered office is located at Naritaweg 131-133, 1043 Bs Amsterdam (The Netherlands) (collectively "we", "us" and "our") uses cookies and similar technologies (pixels, Tracers) to recognise you when you visit our www.tricount.com website ("Website" or "Site") or use one of our mobile applications ("Application" or "Applications"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

    1.2 Please take the time to read this Notice carefully. If you have any questions or comments, please contact us by email at: privacy@tricount.com.

  2. What are cookies?

    2.1 Cookies are small text files placed on your computer or electronic device when you visit a website or, to a lesser extent, when you use a mobile application. Cookies are widely used by the owners of websites and mobile applications in order to operate them, to help them work more efficiently or to ensure the transmission of information.

    2.2 Cookies have many different features, such as allowing you to navigate between pages efficiently, remembering your preferences and, in general, improving the user experience. Cookies can also help ensure that the advertising you see online is more relevant to you, depending on your interests.

    2.3 Cookies placed by the website owner and the Mobile Application (in this case, Tricount and/or bunq) are called "first-party cookies". Cookies placed by parties other than the website owner are called "third-party cookies". Third-party cookies enable third party applications or features on or through the Website or Mobile Application (such as advertising, interactive content and analytics). Parties that place these third-party cookies may recognise your computer or electronic device both when you visit the website or use the mobile application in question and also when you visit certain other websites.

  3. Are there any technologies other than cookies in order to be able to recognise you?

    3.1 Yes. Cookies are not the only "Tracers" used in the industry.

    3.2 We use, for example, third-party web pixels on its Site for statistical purposes and for audience measurements. A pixel is a code that is loaded when you visit a website or app and that can take the form of different resources (image, JavaScript, etc.). It is usually invisible to the naked eye, collects information about your browsing and transfers it to the server of the website it belongs to.

    3.3 Partner libraries are used in the Applications (generally referred to as "SDKs"). Some of these libraries may access or collect data on your device ("Identifiers") to identify you.

    3.4 The data that can generally be collected are the following:

    • The user's Application ID;
    • The version of the Application installed on the user's device;
    • The model of the user's device;
    • The operating system (OS) version of the user's device;
    • The language configured on the user's device;
    • The device's advertising identifier (IDFA/GAID);
    • The user's country and continent;
    • The IP address

    Partner libraries likely to directly or indirectly access Identifiers, as well as pixels, will be referred to, individually or collectively, as "Tracers" below.

  4. How long do cookies persist?

    4.1 Cookies may remain on your computer or electronic device for varying periods of time. Some cookies are "session cookies", meaning they only exist when your browser is open and they are automatically deleted when you close your browser or exit the application. Other cookies are "persistent cookies", which means that they survive after your browser or application has been closed and they can then be used by websites or applications to recognise your computer or electronic device when you reopen your browser or application. The lifespan of the cookies used on our Website or our Application is explained in more detail in the table below.

  5. Why do we use cookies and other Tracers?

    5.1 We uses cookies and Tracers on our Website and in our Applications for the purposes listed below.

    For these purposes, we may allow third-party partners to place cookies or access Identifiers and cookies from your device when you visit our Website or use one of our Applications.

    Transparency is our priority. We ask for your consent before any cookies are placed except for those meeting technical needs and/or essential for the proper functioning of a tricount. Similarly, your consent is required for the use of Tracers other than those essential to the operation or security of the Applications and/or the website.

    When you use our mobile Application, the collection of your consent for the placement of cookies and Tracers is done in two parts.

    A first banner appears when you use the mobile Application for the first time, once you have consented to the terms of use of Tricount, or when a new version of this notice is published. It prompts you to read this notice and to express your choice regarding the following cookies and Tracers:

    · Essential cookies/Tracers of websites and mobile applications

    · Functionality cookies/Tracers

    · Cookies/Tracers for analysis of anomalies and personalisation

    · Basic advertising cookies/Tracers

    · Audience measurement cookies/Tracers

    A second Google banner (Funding Choices) then appears. This allows you to express your choice regarding the following Cookies and Tracers:

    · Personalised advertising cookies/Tracers

    For more information on the functionalities and purpose of these cookies and Tracers, please see the table below (see 5.2).

    5.2 When you visit our Website / mobile Applications, we may place the following types of cookies and Tracers:

    Types of cookies/Tracers How to control these cookies/Tracers
    Essential cookies/Tracers of websites and mobile applications: They are strictly necessary to provide you with the services available on our Website or Application and to use some of their functionalities, such as, for example, identifying your session, the correlation of your queries by our servers or the remote configuration of the application. Because these cookies/Tracers are strictly necessary to provide you with the Website or Application, you cannot refuse them.However, you can block or delete cookies by changing your browser settings, as described below in the "How can I control cookies?" section. Functioning of the Website is not guaranteed in this case.
    Functionality cookies/Tracers : They are used to improve the functionalities of our Website or Application, but are not essential for their use. However, without these cookies, certain functionalities may become unavailable or less convenient. These include, for example, cookies to remember your language, Tracers that allow you to be identified via social media or to import tricounts automatically. We will only place these cookies or activate them if you explicitly agree to them at the time of your first visit (or when this Notice is changed), or when the Application is about to activate the tracer.Please note that it is possible to withdraw your consent for these types of cookies and Tracers at any time. On the website, via the "Cookies Policy" link at the bottom of the page. In the mobile application, from the main menu > Help > "Cookies Policy".To refuse these cookies or withdraw your consent, you can also follow the instructions below under the heading "How can I control cookies?".
    Audience measurement cookies/Tracers. They allow the collection of information that is used either in aggregate form to help us understand how our Website or Application is used, to measure the effectiveness of our advertising campaigns or to help us personalise our Website or Application We will only place these cookies or activate them if you explicitly agree to them at the time of your first visit (or when this Notice is changed), or when the Application is about to activate the tracer.Please note that it is possible to withdraw your consent for these types of cookies and Tracers at any time. On the website, via the "Cookies Policy" link at the bottom of the page. In the mobile application, from the main menu > Help > "Cookies Policy".To refuse these cookies or withdraw your consent, you can also follow the instructions below under the heading "How can I control cookies?".
    Cookies/Tracers for analysis of anomalies and personalisation: These cookies allow us to be notified of any problems, or to test different versions in order to optimise technological, UX or other choices according to the respective performance of different versions of the Website or Application. These cookies also allow us to detect browsing problems or can be used to organise the content displayed on our Website or Application (audience development). Because we believe that these cookies/tracers are strictly necessary to provide you with the Website or Application, you cannot refuse them.
    Basic advertising cookies/Tracers. They allow advertising to be displayed and controlled in the Applications (for example, to ensure the correct display of ads, limit their frequency, limit the risk of fraud, etc.) Basic advertising cookies/Tracers are necessary to display/control basic advertising, which is in the legitimate interest of Tricount or its advertising partners (for example to ensure the correct display of ads, limit their frequency, limit the risk of fraud, etc.). They are not used to personalise advertising. Therefore, in practice, you cannot refuse them and it is not possible to prevent the ad from displaying through this means.
    Personalised advertising cookies/Tracers. They make it possible to display more relevant advertising according to your interests and your past activity. We will only place these cookies or activate them if you explicitly agree to them at the time of your first visit (or when this Notice is changed), or when the Application is about to activate the tracer.Please note that it is possible to withdraw your consent for these types of cookies and Tracers at any time. On the website, via the "Cookies Policy" link at the bottom of the page. In the mobile application, from the main menu > Help > "Cookies Policy".To refuse these cookies or withdraw your consent, you can also follow the instructions below under the heading "How can I control cookies?".

    5.3 More specifically, you will find below a complete list of cookies/Tracers that we may place/activate when you visit our Website:

    Cookie/Tracer provider Type of cookie/Tracer Name Purpose Duration
    Tricount and bunq Essential cookie cookieconsent_status This cookie indicates whether or not a visitor agrees to the use of cookies on tricount.com 1 year
    Tricount and bunq Essential cookie JSESSIONID Makes it possible to correlate the status of the user between the different queries Duration of the session
    Tricount and bunq Essential cookie gomobile Allows you to navigate between certain pages 30 minutes
    Tricount and bunq Functionality cookies lastLanguage Memorises the language used recently by the user in order to offer it automatically on the next visit. 1 year
    Tricount and bunq Functionality cookies banner-* Remembers if the user interacted with the information banner on tricount.com 1 year
    Google Audience measurement cookies/Tracers __utma (2 years)
    __utmb (30 min.)
    __utmc (session)
    __utmt (10 min.)
    __utmz (6 months)
    _ga (2 years)
    _gat (1 min.)
    _gid (1 day)    		 This cookie is placed by Google Analytics, a statistical analysis tool that allows us to improve your browsing experience on Tricount.com and in our applications. Among other things, Google Analytics provides Tricount.com with the following data: the number of users, (unique) of the website, number of user sessions, interactions with the website, apps, etc. visits and how they use the website. Then, Google Analytics gives us an in-depth view of this data via an analysis report. See Google's Privacy Policy here. 1 minute - 2 years
    Google Audience measurement cookies/Tracers collection (Tracer) Used to communicate with Google Analytics about the user's device and visit behaviour. N/A

    5.4 More specifically, you will find below a complete list of cookies/Tracers that we may place/activate when you use one of our Mobile Applications:

    Cookie/tracer provider Type of cookie/Tracer Name Purpose Duration
    Facebook Functionality cookies/Tracers Facebook SDK Enables authentication using the user's Facebook profile During the authentication operation
    Google Essential website and mobile application cookies/Tracers Firebase In-App Messaging Allows users to be notified/informed within the Application Until the application is uninstalled
    Google Essential website and mobile application cookies/Tracers__Cookies/Tracers for analysis of anomalies and personalisation Firebase Remote Config Allows remote configuration of Applications Until the application is uninstalled
    Google Audience measurement cookies/Tracers. Firebase Analytics Allows you to measure the Application's audience Until consent is withdrawn
    Google Essential cookies/Tracers Google Tag Manager Allows remote configuration of Applications, in particular with regard to event propagation Until the application is uninstalled
    Google Cookies/Tracers for analysis of anomalies and personalisation Firebase Crashlytics Allows for the detection of Application anomalies Until the application is uninstalled
    Google Functionality cookies/Tracers Sign in with Google Enables authentication by the user's Google profile During the authentication operation
    Apple Functionality cookies/Tracers Sign in with Apple Enables authentication by the user's Apple profile During the authentication operation
    Facebook Basic advertising cookies/Tracers. Audience Network SDK Allows the display of Facebook ads via Google OB. Until the application is uninstalled
    Facebook Personalised advertising cookies/Tracers. Audience Network SDK Allows the display of Facebook ads via Google OB. Until consent is withdrawn
    Google Basic advertising cookies/Tracers Google Mobile Ads SDK (Admob) Allows the display of Google ads, as well the display of third-party ads via Google OB and mediation of other advertising SDKs Until the application is uninstalled
    Google Personalised advertising cookies/Tracers. Google Mobile Ads SDK (Admob) Allows the display of Google ads, as well the display of third-party ads via Google OB and mediation of other advertising SDKs Until consent is withdrawn
    SmartAdserver Basic advertising cookies/Tracers SmartAdserver SDK Allows SmartAdserver ads to be displayed via Admob mediation Until the application is uninstalled
    SmartAdserver Personalised advertising cookies/Tracers. SmartAdserver SDK Allows SmartAdserver ads to be displayed via Admob mediation Until consent is withdrawn
    Amazon Publisher Services (APS) Basic advertising cookies/Tracers. APS SDK Allows ads from APS to be displayed via Admob mediation Until the application is uninstalled
    Amazon Publisher Services (APS) Personalised advertising cookies/Tracers. APS SDK Allows ads from APS to be displayed via Admob mediation Until consent is withdrawn

  6. How can I control cookies / tracers?

    6.1 You have the right to decide whether to accept or refuse non-essential cookies/Tracers. You can specify your preferences by saving them in the banner cookie.

    6.2 On the Website, the cookie banner is visible during your first visit. In the application, the management of cookies / tracers is offered on first opening (start-up) of the application, in two stages as explained in point 5.1

    6.3 You can change your cookie / tracer preferences at any time. To change your preferences in terms of cookies / tracers on the Website, via the "Cookies Policy" link at the bottom of the page; in the mobile app, from the main menu > Help > "Cookies Policy".

    6.4 You can also set or modify the configuration of your web browser in order to accept or refuse certain cookies. If you choose to refuse cookies, you may still use our Website although your access to certain functionalities and areas of our Website may be limited. As the means by which you can refuse cookies through the control of your web browser varies from browser to browser, you should consult your browser's help menu for more information.

  7. Details about advertising in general

    7.1 Third parties may place/activate cookies/tracers on your mobile device for advertising on our application. Some of these cookies/tracers are legitimate in the sense that they are used for the purposes of tracking (counting), capping (limitation of the number of impressions) and fraud control/limitation (buyers legitimately want to guard against attempts of false clicks and false impressions).

  8. Details about targeted advertising and the advertising identifier

    8.1 With your consent, third parties may place/activate cookies / tracers on your mobile device for advertising on our application. These companies may use information about the use of the application, as well as on other websites/applications to provide more relevant advertising that may be of interest to you. They can also use technologies that measure the effectiveness of advertising.

    8.2 The list of cookies/tracers concerned can be found above (see point 5).

    8.3 The information collected in this context does not divulge your names, contact details or other personal identifying information.

    8.4 The main identifier used by the tracers for advertising targeting and the optimisation of the effectiveness of ads is the advertising identifier (AAID/IDFA).

    8.5 The advertising identifier is automatically defined by the operating system of your device. It is an ID common to all applications and it is thanks to it, among other things, that "remarketing" is carried out (for example, an ad of a previously visited website is displayed).

    8.6 The advertising identifier, if you decide to share it, may also be used by third-party SDKs embedded in Tricount (for example: Google and Facebook, even if you are not logged into them) to cross-check some of your actions in the Application with socio-demographic data of which they are aware. It is due to this process that we (Tricount and bunq) are able to determine the average age of our users, gender, etc. and segment our audience statistics on this basis, in order to improve the tool.

  9. How can cookies/tracers specific to personalised advertising be controlled?

    9.1 With regard to personalised advertising cookies/tracers, a consent request is displayed at the launch of the mobile Application, or when the Tracers must be activated.

    9.2 Tricount uses Google's consent collection solution (Funding Choices). This solution is approved by the Interactive Advertising Bureau (IAB) Transparency and Consent Framework (TCF) version 2.0 for GDPR.

    9.3 Funding Choices allows you to manage your preferences regarding advertising personalisation. Once through the screen, the advertising networks must apply your choices.

    9.4 Tricount integrates several partner advertising SDKs. Each of these SDKs has its own advertising request, but is also connected to many advertising networks. Our implementation of Funding Choices lists these partners, as well as the main advertising networks that may be connected or likely to be connected to these partners or that may be added to the application in the near future.

    9.5 The advertising identifier can be renewed manually in your device settings. You can also decide, in your device settings, to opt out of sharing the advertising identifier at any time.

    9.6 You can change your advertising personalisation preferences at any time: in the mobile application, from the main menu > Help > "Cookies Policy".

  10. Regarding the cookies sent and tracers used in the past

    10.1 If you have deactivated one or more cookies/Tracers, we may still use the information collected by these cookies/Tracers before deactivating them. However, we stop collecting new information via the deactivated cookie/Tracer.

    10.2 You can also delete these cookies manually from your browser.

  11. Updating this Notice

    11.1 We may update this Notice from time to time in response to changes in legal, technical or commercial developments. When we update our Notice, we will take appropriate steps to inform you, in accordance with the significance of the changes we make.

    11.2 You can see when this Notice was last updated by referring to the date of the last update posted at the top of this Notice.